Customize the self-service portal to your organization's requirements
Reduce Service Desk Burden, Boost IT Productivity
Showcase your IT service catalog in the self-service portal and allow users
to easily pick and choose required services.
Deflect tickets away from the IT help desk by enabling users to submit and track
tickets using the online self-service portal.
Keep end users updated on ticket progress and approvals through automated notifications and allow them to communicate with IT technicians from within the self-service portal.
Enable end users to solve simple and repetitive incidents on their own by accessing relevant solutions in the knowledge base.
Reduce walk-ins, calls, and duplicate tickets by making company-wide or user-specific announcements of outages and planned maintenance.
Customize the self-service portal experience by specifying role-based access. permissions for end users on knowledge base articles, ticket templates, service catalog items, and announcements.
Besides offering our end users a faster and more immediate way of getting their answers, the self-service portal has fantastically reduced the workload on the technicians.
Jon Salgado, director - IT service delivery, Greystone.
